曾有人用“SERVICE”来概括客房对客服务的要求：S - Sincere 真诚E - Efficient 高效R - Ready to Serve 随时准备提供服务V - Visible 可见结果（卓有成效）I - Informative 有问必答C - Courteous 礼貌E - Excellent 出色工具/原料moreG: Guest nbsp; nbsp; 顾客 A: Floor Attendant nbsp; nbsp; 楼层服务员br方法/步骤1/7分步阅读

1. 迎接客人 Greeting the Guest

A: Good aftemoon, madam. May I show you to your room, please?

下午好，女士。我带您到房间好妈?

G: Yes，please. Here is our room eat.

好的。这是我们的房卡。

A: This way, please.

这边请。

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2. 为客人打开房门 Opening Door for the Guest

（......来到客房门口）

A: Here we are.(Opening the door) After you，madam.

我们到了。（打开房门）女士，您先请。

G: Thank you.

谢谢。

A: Your key card is inserted here to turn on the electricity;when you leave the room，please take it with you.

您的钥匙卡插在这里通电，离开房间时谓记得拿走。

G: I see.

我明白。

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3. 帮客人安顿下来 Helping the Guest to Settle Down

A: A bellnzan will bring your luggage soon. How is everything?

行李员很快会把您的行李送来的。您对（客房）这一切还满意吗？

G: Very nice.

挺不错的。

A: Anything else I can do far you，ma'am?

女土，还有什么能为你效劳的吗?

G: No, thanks.

没有了，谢谢。

A: My name is John. Please call me if there's anything I can do for you. Goodbye and have a nice day.

我叫约翰，如果有什么能效劳的，请尽管叫我。再见！祝您愉快！

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4. 当客人吃点便餐 When the Guest Wants Some Light Meal

G: Well, I'd like to have a light meal.

嗯，我想随便吃点东西。

A: We have very good Room Service. I can contact them for you,or you maydial“9”to order.There are also some drinks in the mini-bar.

我们有很好的送餐服务。我可以帮您联系，或者您也可以拨打“9”来订餐。迷你吧里面还有一些饮料。

G: OK, I'll order myself. Thank you.

好，我自己来订餐吧。谢谢你。

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5. 向客人展示房间 Showing Room to Guest

G: Is there any socket, please?

请问哪儿有插座吗?

A: There is one beside the desk.

书桌旁有一个。

G: And where is the safe?

保险箱在哪里呢?

A: It's in the wardrobe.Shall I show you how to use it?

在衣橱里。我来给您示范一下如何使用好吗？

G: No，thanks.I'll make it.

不用了，谢谢。我自己能行。

A: By the way，the Internet access is just beside the desk，let me show you.

对了，互联网接口就在书桌旁，我给您看一下。

G: Thanks. You've been very helpful.

谢谢，你对我很有帮助。

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6. 向客人介绍酒店的设施 Introducing Hotel Facilities to Guest

G: I'm rather tired. Do you bave sauna in the hotel?

我有点累。你们酒店有桑拿吗？

A: Yes，we have. It's on the 18th floor.

有啊。桑拿在18楼。

G: What's its business hour?

它的营业时间是么时候?

A: It is open from 7 pm to 1 am.

它的营业时间是晚上7点到凌晨1点。

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7. 当客人给小费 When the Guset is Tipping

G: Ah, here is something for you.

啊，有点东西要给你。

A: Thank you very much. Its very kind of you.Im Diana please call me if theres anything I can do for you.

非常感谢!您真是太好了。我叫戴安娜，如果有什么可以为您效劳的，请只管叫我。

G: Thanks, I will.

谢谢，我会的。

A: Goodbye, and have a nice day!

再见，祝您愉快！

楼层迎宾